Dear American Airlines
First off, kindly fuck off. I reached New York after a rather long flight from India with two bratty kids sitting next to me while their parents snored away and was hoping to have a decent flight to Toronto so I could finally rest. If you think I would sit idly after having to deal with your flight cancellation and rude staff that does the least to help the passengers, you are wrong.
Specifically to American Airlines staff:
I stood there for hours at the American Airlines counter with you telling me and 4 other passengers all kinds of stuff including how you could not refund our money even though the flight has been cancelled. Your staff at the Gate told us it could be refunded and we could drive to Toronto since the next possible Toronto flight from JFK was on Monday (2 days later). I do not appreciate the random excuses the staff made for not having a backup plan and being out of choices for helping us in any way.
For future reference, a person travelling over 20 hours and having no prior knowledge of airline processes never feels satisfied by being told that he/she is stranded in a queer city for 2 days because of “Air Traffic Control”. I got your reply in form of added arrogance from your supervisor. Your inability and lack of desire to help stranded travellers leaves me with no sympathy for any of your staff dealing with tired and cranky people.
Also, I was not very pleased by the fact that it took us all 7 hours to convince you to put us on another flight to Toronto from Laguardia and have us put up in a hotel for the night. Seven hours is almost a whole day’s business hours and the delay on your part to help us at all has put you down to a “zero stars” status.
In response to the immensely helpful atmosphere that you have provided, I shall make certain that I plan no other travelling plans with you. Thank you very much for finally understanding our needs after 7 hours and putting us up in a hotel though… I am sure it was a pain that you had to unwilling deal with.
A troubled passenger on American Airlines